Frequently Asked Questions

Domestic ATMs/Deposit and withdrawals

What is the ATM transaction fee?

You can use your Shinsei Bank cash card at numerous domestic ATM locations in Japan.

The following ATMs are available 24/7, for deposits (free of charge for all stage customers) withdrawals (free of charge for Gold and Platinum stage customers) and balance inquires (free of charge for all stage customers ? );
♦Seven Bank ATMs:available at Seven Eleven convenience stores and Ito Yokado super markets.
♦E-net ATMs:available at FamilyMart, Daily Yamazaki, and Lawson・Three-F convenience stores.
♦Lawson ATMs:available at Lawson convenience stores.
♦AEON Bank ATMs:available at AEON, MaxValue, Daiei, Maruetsu super markets and at Mini Stop convenience stores

In addition, you can also access your account from ATMs at major banks and the Japan Post Bank. ATM fees will be a flat rate of 110 yen (incl. tax) per withdrawal for Standard stage customers when using our partner ATMs, however please note the ATM operating hours and transactions may be limited according the ATM. Gold and Platinum stage customers can use all ATM services free of charge

Please click here for details about ATM services.

【Important Notice】
From October 7th, 2018 our domestic partner ATM withdrawal fees will change according to the customer's stage. Standard stage customers will be charged 108※ yen (incl. tax) per withdrawal. Gold and Platinum Stage customers will be able to withdraw from the ATM free of charge. Please confirm the details on the link below:

※From October 1st 2019, due to the increase in the consumption tax rate , ATM fees will be changed to 110 yen per withdrawal.
Please click here for details.

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